Terms of Service

1. Acceptance of Terms

By accessing or using any Helvety services, websites, or applications ("the Services"), operated by Helvety by Rubin ("we," "us," or "the Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

The Services are primarily intended for customers located in Switzerland. Service availability may be restricted for users in certain regions, including the European Union (EU) and European Economic Area (EEA). Sign-in for account-based services includes a location attestation step (confirmation that the user is not located in the EU/EEA) before verification-code delivery, but this is not equivalent to strict geoblocking. Access from outside Switzerland may still occur; in such cases, you remain responsible for compliance with applicable local law, and mandatory consumer/data-protection rules in your jurisdiction may still apply.

These Terms constitute a legally binding agreement between you and Helvety by Rubin, a sole proprietorship (Einzelfirma) registered in Switzerland.

Your continued use of the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Definitions

• "Services" refers to all Helvety websites, applications, platforms, and related services.
• "User," "you," or "your" refers to any individual or entity accessing or using the Services.
• "Digital Products" refers to software, digital downloads, and other non-physical goods.
• "Account-Based Products" refers to Helvety applications that require an account for access.
• "Content" refers to all materials, including but not limited to software, text, images, and designs.

3. Account Registration

To access certain features of the Services, you must create an account. Account creation requires your email address and passkey setup. During registration, new users must first confirm that they are not located in the EU/EEA; this confirmation is required before a new account is created. After confirmation, all users complete email verification-code authentication. Existing users then continue with passkey sign-in, while first-time users complete passkey setup. You then authenticate using your device's biometrics (Face ID, fingerprint, or PIN) to set up or use your passkey.

By creating an account, you agree to:

• Provide a valid email address that you have access to.
• Maintain the security of your passkey and the device(s) on which it is stored.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

Account Recovery:If you lose access to your passkey, you can request a new verification code sent to your registered email address to re-authenticate and set up a new passkey. This restores account sign-in only and does not recover previously encrypted data. We recommend keeping your passkeys synced in your platform's built-in password app (for example, iCloud Keychain or Google Password Manager).

Encryption Setup: Helvety Tasks, Helvety Contacts, and Helvety Notes use end-to-end encryption to protect your content. When using these services, you will be required to set up an encryption passkey after authentication. This uses the WebAuthn PRF (Pseudo-Random Function) extension to derive encryption keys on your device. The encryption keys are not transmitted to or stored on our servers. If you lose access to your encryption passkey, encrypted content will become permanently inaccessible. Certain non-encrypted structural metadata (such as record identifiers, timestamps, priority levels, display preferences (e.g., sort orders), and entity relationships is stored in plaintext to enable application functionality; see our Privacy Policy for field-level details. Other Helvety services (helvety.com, Helvety Auth, Helvety PDF, Helvety Store) do not use end-to-end encryption.

Age Requirement: You must be at least 18 years of age to create an account and use the Services. By creating an account, you represent and warrant that you are at least 18 years old.

We may suspend or terminate accounts for cause, including violations of these Terms, unlawful use, abuse, fraud, or security risks. Where reasonably practicable, we provide prior notice; immediate action may be taken where notice is legally restricted or would increase risk to users, third parties, or our Services (see Section 15).

4. Products and Services

4.1 Software Licenses

Where a product or access flow presents an explicit legal acceptance step, you must confirm that you have read and understood these Terms and our Privacy Policy before continuing. Access to product downloads and account-based apps is governed by these Terms.

Source code published in our official public repositories is licensed under the MIT License. Your rights to use, copy, modify, distribute, sublicense, and sell that source code are governed by the applicable repository LICENSE file.

These Terms govern the use of our hosted services, websites, account features, and product delivery flows. They do not reduce or override rights granted to source code under the MIT License.

• Use software and services only for lawful purposes.
• Keep copyright and license notices intact where required by the applicable open-source license.
• Respect Helvety trademarks, logos, and brand assets as described in these Terms.

4.2 Account-Based Product Access

Account-Based Products provide access to software functionality through your Helvety account. You do not acquire ownership of the software; you receive limited access rights subject to these Terms. Access may be restricted or revoked for violations of these Terms, abuse, or security reasons.

4.3 Apparel and Physical Products (If and When Offered)

Helvety currently does not offer physical products through its apps. If this changes in the future, applicable legal terms will be published before such offerings become available.

4.4 Software and Digital Products - No Warranties and No Guarantees

Digital Products are provided "as is" and "as available". They may contain defects, errors, bugs, or may not operate as intended. We do not guarantee uninterrupted or error-free access, any particular uptime, or continuous availability. Services may be temporarily unavailable due to maintenance, third-party failures, or other reasons.

We are not obligated to provide updates, upgrades, patches, new versions, or new features. Any updates or improvements are at our sole discretion. We do not guarantee compatibility with future operating systems, browsers, or third-party products or services.

You use our software at your own risk. For important data, you are responsible for keeping backups; we are not liable for loss of data arising from use of our software or services.

Where applicable Swiss law grants you mandatory rights (e.g. conformity with the contract, statutory remedies), nothing in these Terms is intended to exclude or limit those rights. The above disclaimers apply to the fullest extent permitted by such law.

4.5 Enterprise Software Extensions

Certain products (such as the Helvety SPO Explorer for SharePoint Online) are software extensions designed for organizational use. The following additional terms apply to these products:

• Availability: Distribution method, eligibility criteria, and support scope are described on the relevant product page.
• Deployment Context: You remain responsible for configuring your SharePoint environment according to Microsoft guidance and your internal governance rules.
• Support: Support channels and response expectations are described on the relevant product page.

5. Free Services and Beta Features

5.1 Free Services

We may offer certain Services or features at no cost ("Free Services"). Free Services are provided "as is" without any warranties or guarantees of availability, functionality, or support.

We reserve the right to modify, suspend, or discontinue any Free Services at any time. Where reasonably practicable, we provide at least 30 days' prior notice; immediate changes may occur for security, legal, or abuse-prevention reasons. To the extent permitted by applicable law, we shall have no liability to you or any third party for modification, suspension, or discontinuation of Free Services.

5.2 Beta and Experimental Features

From time to time, we may offer beta, preview, or experimental features ("Beta Features"). Beta Features are provided for testing and feedback purposes only and may:

• Contain bugs, errors, or other issues that may cause system failures or data loss
• Be modified, suspended, or discontinued at any time without notice
• Not be subject to the same security, performance, or availability standards as production features
• Be subject to additional terms and conditions

Use of Beta Features is entirely at your own risk. We strongly recommend maintaining backups of any data used with Beta Features. We shall have no liability for any data loss, damages, or other issues arising from your use of Beta Features.

6. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

• In any way that violates applicable Swiss law or any other mandatory law or regulation applicable to your use of the Services
• To store, upload, transmit, or distribute child sexual abuse material (CSAM) or any content that sexualizes minors, in violation of Swiss Criminal Code Art. 197
• To store, upload, transmit, or distribute depictions of extreme violence against human beings or animals without justifiable cultural or scientific purpose, in violation of Swiss Criminal Code Art. 135
• To use the Services for any activity that constitutes a criminal offense under Swiss law, including but not limited to fraud, money laundering, terrorist financing, or the distribution of prohibited content
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any similar solicitation without our prior written consent
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
• To harass, abuse, threaten, or intimidate other users or any third party
• To upload, transmit, or distribute any malware, viruses, worms, Trojan horses, or other harmful code
• To attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks
• To interfere with or disrupt the integrity or performance of the Services or the data contained therein
• To use any automated means (including bots, scrapers, or crawlers) to access the Services without our prior written permission, except for search indexing and bot access explicitly permitted by our robots.txt rules
• To circumvent, disable, or otherwise interfere with any security-related features of the Services
• To resell, redistribute, or sublicense access to the Services without our prior written authorization
• To infringe upon the intellectual property rights, privacy rights, or other rights of any third party
• To collect or harvest any personally identifiable information from other users

End-to-end encryption does not exempt you from legal responsibility. You remain solely responsible for the legality of all content you store using the Services, regardless of whether that content is encrypted.

Violation of this Acceptable Use Policy may result in immediate termination of your access to the Services and may expose you to civil and/or criminal liability.

7. User Content

7.1 Your Content

Certain features of the Services may allow you to submit, store, send, or receive content ("User Content"). User Content can include text and other account-related data used by the Services. You retain ownership of any intellectual property rights that you hold in your User Content.

7.2 License to Us

By submitting User Content to the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your User Content solely for the technical purpose of operating, hosting, and providing the Services (such as storage, backup, and content delivery).

For end-to-end encrypted content in Helvety Tasks, Helvety Contacts, and Helvety Notes, our systems are designed to prevent routine access to plaintext content. This license applies to encrypted data as stored on our infrastructure.

7.3 Your Responsibilities

You are solely responsible for your User Content and the consequences of submitting or publishing it. You represent and warrant that:

• You own or have the necessary rights to use and authorize the use of your User Content
• Your User Content does not violate any applicable law, regulation, or these Terms
• Your User Content does not infringe the intellectual property rights or other rights of any third party
• Your User Content does not contain any viruses, malware, or other harmful code

7.4 Our Rights

We reserve the right, but have no obligation, to restrict or remove User Content where technically possible and legally required, including content that we believe violates these Terms or applicable law.

For end-to-end encrypted content in Helvety Tasks, Helvety Contacts, and Helvety Notes, we generally cannot review plaintext content. In those cases, enforcement may rely on metadata, user reports, and valid legal orders.

We may immediately suspend or terminate accounts and delete all associated account data upon receipt of a valid Swiss court order or if we reasonably believe an account is being used for illegal activity. In such cases:

• Suspension may be imposed without advance notice where required by law or where notice would compromise an investigation
• Suspended accounts will have stored account data frozen where legally and operationally required
• Upon account termination, core account database records are processed for permanent deletion immediately; full propagation may still require technical processing time and legally required retention windows
• No monetary compensation applies in the event of suspension or termination for cause, except where mandatory law requires otherwise

7.5 No Liability for User Content

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any User Content. We shall have no liability for any User Content submitted or posted by users.

7.6 Encrypted User Content

Helvety Tasks, Helvety Contacts, and Helvety Notes implement end-to-end encryption. For these services:

• You are solely responsible for maintaining access to your passkey. If you lose your passkey, encrypted data cannot be recovered.
• We cannot recover, decrypt, or restore encrypted data on your behalf.
• We recommend keeping your passkey synced across devices using your platform's passkey synchronization (iCloud Keychain, Google Password Manager, etc.).
• Encrypted data is protected by a zero-knowledge-oriented architecture; our systems are designed so we are generally unable to access the plaintext content of your encrypted data during normal operation.

End-to-end encryption requires a modern browser with WebAuthn PRF support. Browser compatibility can change over time; refer to the current product documentation for supported platforms.

7.7 Law Enforcement Cooperation

Helvety cooperates with Swiss law enforcement authorities when presented with valid Swiss court orders or binding legal requests issued in accordance with applicable Swiss law. We will cooperate with any lawful surveillance order directed at us, including under the Swiss Federal Act on the Surveillance of Post and Telecommunications (BÜPF) to the extent it applies to our services.

Due to our zero-knowledge-oriented architecture, we are generally unable to decrypt or provide plaintext end-to-end encrypted data during normal operation. However, we may provide the following non-encrypted metadata in response to valid legal requests:

• Account information (email address, account creation date, internal identifiers)
• IP addresses and timestamps associated with account activity
• Technical account activity metadata retained for security and abuse prevention
• Product access and download audit metadata
• Non-encrypted structural metadata from Helvety Tasks, Helvety Contacts, and Helvety Notes (priority levels, display preferences such as sort orders, entity relationships, and immutable built-in taxonomy references)

Upon receipt of a valid Swiss court order, we may immediately suspend or terminate the account in question. Suspension can include freezing stored account data where legally and operationally required. Account data is processed for permanent deletion upon account termination, subject to technical processing time and legally required retention. Limited non-content security/compliance metadata may be retained for defined periods (including up to 10 years for contract/accounting evidence where legally required) as described in the Privacy Policy.

We are under no obligation to provide advance notice to users when acting on valid legal orders, where such notice is prohibited by law or would compromise an ongoing investigation. Where legally permitted, we will notify affected users of legal requests concerning their accounts.

8. Access and Download Process

In accordance with Swiss law (UWG/LCD), we provide the following information about the technical steps leading to the conclusion of a contract:

8.1 Contract Formation Steps

The access flow consists of the following steps:

1. Browse our product catalog and select the product you want to access or download.
2. Start access from the product page (for example by opening an app or requesting a package download).
3. Where a flow presents explicit legal acceptance, confirm the Terms of Service and Privacy Policy before continuing.
4. For downloadable packages, a secure, short-lived download URL is generated.
5. Download the package and deploy or use it according to the product documentation.
6. For account-based apps, sign in with your passkey to access data.

Contract Formation: Your request to access a product constitutes an offer to use the service under these Terms. Access is granted when provisioning or download URL generation succeeds. We reserve the right to reject or cancel access requests before provisioning (for example due to compliance checks or suspected abuse).

8.2 Error Detection and Correction

Before finalizing access, you have the opportunity to detect and correct input errors:

• You can cancel the access flow and return to the product page at any time before completion.
• You can review product details and account context before continuing.
• You can use your browser's back button or close the flow to cancel before completion.
• If you notice an error after completion, contact us immediately at contact@helvety.com.

8.3 Access Confirmation

Upon successful completion of access, you should receive:

• For account-based actions, confirmation via in-app state and/or service notifications.
• For downloads, a valid generated URL and package metadata.
• For digital products, access is linked to the relevant customer/account context. Where an active Helvety account is required for use, you access features by signing in with your passkey.

9. Free Access Model

Helvety services are provided at no monetary cost. We do not operate paid tiers, subscriptions, checkout flows, or recurring billing for Helvety apps.

No business/account quotas are applied to Tasks, Contacts, and Notes. Technical and security safeguards may still apply to protect platform reliability, availability, and abuse prevention.

You remain responsible for lawful use of the Services and for compliance with any obligations applicable in your jurisdiction.

9.1 Product Access Characteristics

Product pages describe technical access requirements and product behavior:

• Helvety PDF can be used without account login in its standard no-account flow.
• Helvety Tasks, Helvety Contacts, and Helvety Notes require account login and passkey-based security controls.

All services remain subject to the warranty and liability disclaimers in these Terms (see Section 4.4 and Section 13).

10. Product Access and Availability

Availability: Helvety products are generally available free of charge, subject to technical operation and security safeguards.

Account Controls: You can manage account-level controls at helvety.com/store/account.

No Billing Model: Helvety apps do not use paid plans, subscriptions, or payment processing.

Availability: We may modify, suspend, or discontinue product availability for security, legal, operational, or abuse-prevention reasons.

11. Charges and Refunds

11.1 Digital Products

Helvety apps and digital services are provided free of charge. No purchase transaction is required to access supported features.

Because no monetary charge applies, refund processing does not apply to normal app usage.

11.2 Account-Based Services

Where account-based services are used, they remain free and subject to these Terms, including service suspension/termination rights for security, legal, and abuse-prevention reasons.

12. Intellectual Property

Except where explicitly licensed otherwise, content on the Services (including text, graphics, logos, images, audio, video, and related compilations) is owned by Helvety by Rubin or its licensors and is protected by Swiss and international copyright, trademark, and other intellectual property laws. Source code published in our official public repositories is licensed under the MIT License.

The Helvety name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Helvety by Rubin. You may not use such marks without our prior written permission.

Nothing in these Terms limits rights expressly granted by applicable open-source licenses (including MIT) for repository source code. Trademark and brand usage rights remain separate and are not granted unless expressly stated.

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE OPERATION

In particular, we do not warrant that our software or digital products will be free of errors, bugs, or interruptions, or that we will provide any updates or new versions.

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HELVETY BY RUBIN, ITS OWNER, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• COST OF SUBSTITUTE GOODS OR SERVICES
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICES
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

13.3 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY FOR CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES IS EXCLUDED. WHERE LIABILITY CANNOT BE FULLY EXCLUDED UNDER MANDATORY LAW, IT IS LIMITED TO THE MINIMUM EXTENT PERMITTED BY SUCH LAW.

13.4 Assumption of Risk

You expressly acknowledge and agree that your use of the Services is at your sole risk. You assume full responsibility for all risks associated with your use of the Services and any products accessed through them.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or wilful misconduct, or for breach of such obligations as cannot lawfully be limited under applicable law (e.g. Swiss mandatory provisions).

13.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemic, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Indemnification

You agree to defend, indemnify, and hold harmless Helvety by Rubin, its owner, employees, agents, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Services
• Your violation of any provision of these Terms
• Your violation of any third-party right, including any intellectual property, privacy, or proprietary right
• Any claim that your use of the Services caused damage to a third party
• Your breach of any applicable law or regulation

15. Termination

We may terminate or suspend your account and access to the Services for cause, including but not limited to: breach of these Terms, fraudulent activity, illegal use, or prolonged inactivity. We will provide reasonable notice (minimum 30 days) except in cases of serious breach requiring immediate action.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, warranty disclaimers, limitation of liability, and indemnification.

You may terminate your account at any time by using the account deletion feature at helvety.com/store/account or by contacting us at contact@helvety.com. Account deletion is intended to be permanent and may not be reversible. We recommend exporting your data before proceeding.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the substantive laws of Switzerland, without regard to its conflict of law provisions.

If you are a consumer residing outside Switzerland, mandatory protections under the laws of your country of residence may apply to the extent they cannot be contractually excluded.

Amicable Dispute Resolution: Before initiating legal proceedings, we encourage you to contact us at contact@helvety.com to attempt to resolve any dispute amicably. We will endeavor to respond within 14 days. Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Basel-Stadt, Switzerland, except where mandatory law provides otherwise.

Language: These Terms are drafted in English. In the event of any discrepancy between this English version and any translation, the English version shall prevail.

Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Helvety by Rubin concerning the Services. These Terms supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and us regarding the Services.

No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Notices: Any notices or other communications provided by us under these Terms will be given: (i) via email to the email address associated with your account; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. You may give us notice by email tocontact@helvety.com or by mail to our address listed in the Contact section.

Export Compliance: You agree to comply with all applicable export and re-export control laws and regulations, including the Swiss State Secretariat for Economic Affairs (SECO) regulations, the US Export Administration Regulations (EAR), and sanctions programs administered by relevant authorities. You may not download or use the Services if you are located in a country or region subject to comprehensive sanctions, or if you are on any government list of prohibited or restricted parties.

Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Services after any revisions become effective, you agree to be bound by the revised Terms.

If you do not agree to the revised Terms, you may terminate your account and stop using the Services. We will not retroactively apply material changes to previously granted access rights where prohibited by applicable law.

18. Contact Information

For any questions about these Terms, please contact us: